"The Anchor Principles"

Act as an extension of your customers’ business.
Know their business. Anticipate requirements. Execute with urgency.
Improve, constantly.
Establish, measure and achieve performance objectives, then ask, “How can I do it better?” Innovate. Challenge the status quo.
Collaborate.
Leverage team resources to achieve a better solution than could be reached individually.
Keep your promises.
Reliability is critical to maintaining our customers’ trust.
Do what you say you will do.
Be accountable.
Don’t wait for someone else to take charge. Empower yourself to do what’s right for the customer.
Control costs.
Work efficiently and spend company money as if it were your own.
Respect others.
Treat customers and colleagues the way you would want to be treated.
Have fun.
Share your enthusiasm for our business. Customers and co-workers want to be around people who enjoy what they do.